To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • Unfortunately, we do not provide labels for international returns.

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment and 28days for International.

Bundles purchased together with a discount are subject to exchange only and must be returned together.

Buy 1 Get 1 Free Offers are subject to exchange only as they are classed as offers / sale items.

All orders placed using a discount code which is not the welcome code are classed as sale items and are subject for exchange/credit only.

Any free gifts sent with purchase must be returned if order is returned. We will deduct the value of the gifts off the refund if these are not returned. 

Free gifts or promotional items are not returnable! We are happy to offer you an exchange or store credit on sale items. 

 

Are there any charges for return?

  • Yes you will be charge £5.28 for the return 
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping
  • For international returns/ exchanges. Please send using your own form of tracked courier. 

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
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