What is your returns policy?
Please note, this returns policy applies only to Products purchased online through our website.
This returns policy was last updated on January 2023.All returns must be made with a courier of your own choice.
Returning a Product because you have changed your mind
Cancellation and refund policy
You have a legal right to cancel your contract if you change your mind within 14 days after you receive the Product. To exercise this right you must let us know that you have decided to cancel your contract within 14 days after you receive the Product, this excludes sale items.
You can inform us of your decision to cancel your purchase by writing to us at: firstname.lastname@example.org
Please provide details of your name, address, your order number and email address, and, where available, your phone number, to help us identify your order.
If you would prefer an exchange, please request an exchange of sizing on the form.
Once approved, you can download a Returns form below.
Full Price Returns Form
If you decide to cancel your contract, you should return the products to us at the address set out within 14 days of telling us you wish to cancel your contract. You will have to bear the cost of returning the Products to us (including import taxes and duties we incur as a result of the return).
Where you have cancelled your contract we will refund the price you paid for the Products, by the payment method used to pay for the original transaction, within 5 days after we have received the Products back from you (or evidence that you have sent the Products to us). We will refund the price you paid for the Product.
Please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the Products if this has been caused by your handling them in a way which would not be permitted in a shop.
Eligible returned items can be refunded via the original payment method or via store credit.
Items must be returned in its original state with all tags still attached and hygienic stickers in place. Garments that are returned with signs of being worn or delivered to our returns team outside of the stated 14 day policy window will not be accepted and will be sent back to you.
Returns must be received within 14 days of submitting a return, and within 28days of receiving the items. If items exceed this window your will be offered a credit only or they will be returned.
All Sale Items are final and will be subject to exchange or credit only. You can request this through the returns portal. Gift cards are non returnable.
Bundles purchased together with a discount are subject to exchange only and must be returned together. Buy 1 Get 1 Free Offers are subject to exchange only as they are classed as offers / sale items.
All orders placed using a discount code which is not the welcome code are classed as sale items and are subject for an exchange or credit only.
Any free gifts sent with purchase must be returned if order is returned. We will deduct the value of the gifts off the refund if these are not returned.
If you would like to exchange your item or have store credit, please complete the form below. We do not give refunds on sale items.
Sale Item Returns Form
TOPAZ LUXE LTD
22A WINCHESTER WAY
If you are a UK or EEA consumer, advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office or equivalent consumer protection organisation in your jurisdiction.