MATERIALS & CARE
The with lyberty collections are made with quality materials and designed to be worn, enjoyed and lived in. This care guide will help you maintain your jewellery to ensure its longevity.
18k Gold Plated 925 Sterling Silver
These pieces are made from a base metal of 925 sterling silver and then thickly plated with 18k gold, with an extra anti-tarnish layer on for longevity. They are hypoallergenic and we never use lead, nickel or brass. They will not turn your skin green.
18k Gold Plated Stainless Steel
A base metal of 316 stainless steel and plated with 2 microns of 18k gold. Stainless steel is water resistant and tarnish resistant. They are also hypoallergenic and we never use lead, nickel or brass. They will not turn your skin green.
18k Gold Vermeil
Pronounced ‘ver-may’. The piece must have a base of sterling silver and must be plated with a thickness of 2.5 microns of gold. The plating process is different too - Gold Vermeil is plated with a process known as ‘electrolysis’, making the jewellery very durable. These pieces are more resistant to water and tarnishing. Hypoallergenic and we never use lead, nickel or brass
If an item is received broken or wrong you must email in within 14 days of receiving it. You are entitled to a free replacement if this is the case.We are not liable for items broken due to not following jewellery care.
Caring and Storing
Any lotions, deodorants, perfumes, household items can seriously harm your gold plated jewels and discolour them.All stainless steel based jewellery can be worn in water with no risk of tarnishing. However, constant contact with water and liquids can reduce the lifespan of your jewellery so we advise to remove when exercising, washing your hands, showering, swimming or doing anything that involves moisture.Store your jewellery pieces individually, you can keep them in ourwith lybertyorganic cotton pouch so that they don’t rub together, scratch or tangle.Remove jewellery when sleeping. Always remember that your jewellery should be the last thing you put on and the first thing you take off when dressing.
After wearing, clean your jewellery carefully with a soft, non-abrasive, soft jewellery cloth. This helps maintain or bring back its shine.
Caring for your pearls
Wipe pearls gently with a lint free cloth and store in the protective with lyberty pouch provided. Do not immerse in water or store in air tight container.
We use delicate materials such as gold and silver, over time jewellery can fade naturally due to multiple factors to wear and tear, exposure to moisture, chemicals and air. This is not considered a manufacturing fault.
All our pieces are finished with an anti-tarnish coating to ensure the plating stays in tip top condition for as long as possible. All styles are hypoallergenic, nickel and lead free!
SHIPPING & RETURNS
Your order will be shipped out via Royal Mail from With Liberty Jewellery Directly.
Royal Mail Tracked 48 £3.60
Royal Mail Tracked 24 £4.20
Royal Mail 2nd Class Signned [ Not Tracked] £2.50
You can return any item within 14 days after receiving the order
Items returned must be unused and in original packaging.Earrings cannot be returned if tried on due to hygiene reasons.
How to Return
Send us an e-mail firstname.lastname@example.org within 14 days after receiving the order stating what item/s you want to return and we will help you.Once we have provided the return address, send the package to us and we will give you a refund as soon as we receive the goods.
Refund Processing Time
We will inform you when we receive the goods and process your refund, you will then receive your money in 2-3 working days.
We offer FREE exchanges with standard shipping.Send us an e-mail within 14 days after receiving the order stating what item/s you want to exchange and we will help you.
The customer is responsible for the cost of shipping of returns (This is free for exchanges)If the item is defective, we will cover the cost of shipping.
Please ensure the goods are returned to us within 7 days of receiving the returns address, in the original packaging and condition, undamaged and unworn. You will be responsible for paying for your own shipping costs for returning your item. We highly recommend that you use a tracked and signed postal service, obtaining the proof of tracking information. We are not responsible for a return being damaged or lost in the mailing process, customs or in transit. All items that do not reach us are the customer's responsibility and a refund will not be processed.
If you are reading this due to a faulty item, then we are so sorry this has happened and we will offer a free easy return or exchange process.
All with lyberty products are quality inspected and carefully packaged prior to shipping to our customers.