Shipping policy

UK DELIVERY

UK Royal Mail 1st Class Signed For FREE - Spend £100

If you choose to have your goods delivered by Uk Royal Mail 1st Class, we aim to deliver your goods within 1-2 working days. Delivery is Monday to Saturday (excluding bank holidays). 

UK Next Day Delivery - £6.50 Order before 12pm

EUROPE - £9.95 - Sent 

We aim to deliver countries outside of the EU within 10- 15 working days. Please note an additional customs payment may be required on receipt.

UNITED STATES - £12.95 

REST OF THE WORLD - £12.95 

Will I be charged customs and import duties?

Topaz Swim will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.

However, if your parcel does incur customs taxes or duty it's entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges.

By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.

In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to us. We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item. If a delivery is refused by you then, unfortunately, we cannot be held liable for any loss or damage incurred by your order during transit back to us.