What is your returns policy?
All returns must be made through our returns portal either sent using a prepaid label provided by us or with a courier of your own choice.
Returns must be returned to our returns team within 14 days of receiving delivery of your parcel in the UK and 28days for International Orders.
Eligible returned items can be refunded via the original payment method or via store credit.
Items must be returned in its original state with all tags still attached and hygenic stitckers in place. Garments that are returned with signs of being worn or delivered to our returns team outside of the stated 14 day policy window will not be accepted.
All Sale Items will be subject to exchange or credit only. You can request this through the returns portal. Gift cards are non returnable.
You can purchase two sizes of the same style and return one of them unworn.
Bundles purchased together with a discount are subject to exchange only and must be returned together.
Buy 1 Get 1 Free Offers are subject to exchange only as they are classed as offers / sale items.
All orders placed using a discount code which is not the welcome code are classed as sale items and are subject for returns only.
Any free gifts sent with purchase must be returned if order is returned. We will deduct the value of the gifts off the refund if these are not returned.
Will I be charged customs and import duties?
Topaz Swim will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering.
Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.
However, if your parcel does incur customs taxes or duty it's entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges.
By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees. In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to us. We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item. If a delivery is refused by you then, unfortunately, we cannot be held liable for any loss or damage incurred by your order during transit back to us.
Are returns free?
Please follow link below to return/ exchange your items. Returns & Exchanges
Once your return is approved by our team we will send you a link to a pay for your return label, which is £5.28.
For international returns outside of the UK and US, we do not provide free returns labels and cannot be held responsible for any return postage costs.